Chronic disease review · Model follow-up

Type 2 diabetes: a three-month A1C follow-up

Setting
Primary care clinic
Patient
Mrs. Hughes, 62, returns three months after empagliflozin was added to metformin.
Read
4 min read

The chart for today’s visit

Three-month diabetes management follow-up. This is what the doctor knows before the conversation starts.

Last visit

HbA1c was 8.6% three months ago. Empagliflozin 10mg daily was added to Metformin 1000mg BID. Home blood glucose log and lifestyle modifications were recommended.

Current medicines

  • Metformin 1000 mg twice daily
  • Empagliflozin 10 mg once daily
  • Lisinopril 10 mg once daily

Previous plan

  • Start empagliflozin 10 mg daily
  • Monitor fasting and postprandial glucose
  • Maintain foot care and hydration
  • Repeat HbA1c in 3 months

New results and observations

  • New HbA1c: 7.2% (improved)
  • eGFR 78 mL/min/1.73m2
  • Urine albumin-to-creatinine ratio normal

Today’s tasks

  • Review glucose logs and HbA1c improvement
  • Assess adherence and hypoglycemia frequency
  • Check for urinary symptoms and hydration
  • Perform annual diabetic foot examination
  • Agree on ongoing glycaemic targets

Say the doctor’s reply

Read the patient’s words, say your reply aloud, then reveal the model.

Patient
“I thought it meant my kidneys were starting to fail. Diabetes can do that, can't it?”

Explain the extra urination in plain English, using today’s kidney results.

Reveal the model reply
Model reply

It can, and that's exactly why we check. Your kidney tests look healthy. Your eGFR, which measures how well your kidneys filter, is 78, and the urine test for protein is normal. The extra urination is how empagliflozin works. It helps your kidneys pass extra sugar out in the urine, and water goes with it. That's also why you've lost some weight, and it can cause that itching. At your kidney level, this medicine actually helps protect your kidneys and heart.

Full transcript

  1. Doctor

    Good morning, Mrs. Hughes. I'm Dr. Lee. It's been three months since we added empagliflozin to your metformin. Before I go through your results, what would you most like to cover today?

  2. Patient

    Two things, really. My A1C came back at 7.2, so I was hoping I could cut down on the metformin. And I'm going to the bathroom a lot more, and I'm worried that means my kidneys are getting worse.

  3. Doctor

    Those are both important, and I'll come back to each of them. Let me start with the good news. Three months ago, your A1C was 8.6 percent. Now it's 7.2. That's a big improvement. What have your home blood sugar readings been like?

  4. Patient

    My fasting numbers are usually between 110 and 130 now.

  5. Doctor

    That fits nicely with the A1C. How are you feeling overall compared with three months ago?

  6. Patient

    Less tired, definitely. And I've lost about six or seven pounds without really trying.

  7. Doctor

    That's great to hear. Most people miss a pill now and then, especially when their routine changes. How often do you think you miss the metformin or the empagliflozin?

  8. Patient

    The metformin I take with meals, so I don't forget it. The empagliflozin, honestly, I skip on weekends when I'm traveling.

  9. Doctor

    Thank you for telling me. That's a practical problem, and we can solve it together. First, let's talk about side effects. Apart from going to the bathroom more, have you noticed anything else, like more thirst, or itching or irritation in the genital area?

  10. Patient

    Well, yes. Some mild itching down there. I didn't really want to bring it up.

  11. Doctor

    I'm glad you did. Itching is a common side effect of this medicine, and it's treatable. I'd still like to examine you and check a urine sample today, to make sure there isn't an infection that needs its own treatment.

  12. Patient

    Okay. It's mostly the itching and going to the bathroom more often.

  13. Doctor

    Understood. Have you had any spells where you felt shaky, sweaty, or confused, as if your sugar was too low?

  14. Patient

    No, nothing like that.

  15. Doctor

    Any changes in your vision, any chest pain, or any sores on your feet that are slow to heal?

  16. Patient

    No. My eyes are the same, no chest pain, and my feet seem fine.

  17. Doctor

    Good. Now, your kidney worry. What have you been thinking the extra urination means?

  18. Patient

    I thought it meant my kidneys were starting to fail. Diabetes can do that, can't it?

  19. Doctor

    It can, and that's exactly why we check. Your kidney tests look healthy. Your eGFR, which measures how well your kidneys filter, is 78, and the urine test for protein is normal. The extra urination is how empagliflozin works. It helps your kidneys pass extra sugar out in the urine, and water goes with it. That's also why you've lost some weight, and it can cause that itching. At your kidney level, this medicine actually helps protect your kidneys and heart.

  20. Patient

    Oh. So it's the medicine, not my kidneys failing.

  21. Doctor

    Exactly. Now, about cutting down the metformin. I understand wanting fewer pills. Your A1C is 7.2 because both medicines are working together. If we cut one, your numbers would likely go back up. I'd suggest we keep both at the same doses and aim to keep your A1C around 7. How does that sound?

  22. Patient

    I suppose that's fine, if it keeps me off insulin. I really don't want injections.

  23. Doctor

    That makes sense, and taking both pills every day gives you the best chance of staying on pills. So let's make weekends easier. What do you always take with you when you travel?

  24. Patient

    My phone, and my makeup bag.

  25. Doctor

    Then how about keeping a small pill case with a few empagliflozin pills in your makeup bag, and setting a daily reminder on your phone?

  26. Patient

    That would work. I can do that.

  27. Doctor

    Great. For the itching, keep the area clean and dry, and drink enough water, especially when you travel. If the itching doesn't settle, or you get burning, a fever, or pain in your side, call us. And call us right away if you feel sick to your stomach, vomit, have belly pain, or feel unusually tired, even if your sugar reading looks normal. That can be a rare but serious problem with this medicine. Also, if you're sick and can't eat or drink normally, or you're scheduled for surgery, check with us first, because you may need to pause the empagliflozin for a few days.

  28. Patient

    Even if my sugar is normal. And I check with you first if I'm sick or having surgery. Okay, I'll remember that.

  29. Doctor

    Thank you. Today I'd also like to do your yearly foot check, and we'll repeat your A1C in three months. So I know I've explained things clearly, could you tell me the plan in your own words?

  30. Patient

    Keep both pills the same, take the empagliflozin every day, even on weekends, with the pill case and a phone reminder. Keep things clean and drink water. Call if the itching gets worse or I get burning or a fever, and call right away if I feel sick or get stomach pain. Check with you first if I'm sick or having surgery. Foot check today, then another A1C in three months.

  31. Doctor

    That's exactly right. Let's start with your feet.

The route through the visit

  1. Set the agenda before sharing results
  2. Compare the A1C and home readings with the last visit
  3. Ask about missed doses without blame
  4. Check side effects and diabetes red flags
  5. Answer the kidney worry with her own results
  6. Agree on the regimen and a practical fix
  7. Safety-net and teach-back

Phrases to take into your next follow-up

“Before I go through your results, what would you most like to cover today?”
Lets the patient’s agenda shape the visit before the numbers take over.
“Most people miss a pill now and then, especially when their routine changes.”
Normalizes missed doses so the patient can answer honestly.
“What have you been thinking the extra urination means?”
Asks for the patient’s own explanation before correcting it.
“Your A1C is 7.2 because both medicines are working together.”
Explains why stopping one drug would undo the improvement.
“So I know I’ve explained things clearly, could you tell me the plan in your own words?”
Teach-back that checks the explanation, not the patient.

Practice this follow-up visit out loud

Run the visit in your own words, hear an AI patient respond, and use the feedback on your next attempt.

Bedside English app screens for AI patient speaking practice

Tied to one reviewed case

This model uses a fictional Bedside English follow-up case as its source. The chart above is read directly from that case, and the page is checked against the same case and transcript fingerprints.

Editorial update: