Chronic disease review · Model follow-up
Type 2 diabetes: a three-month A1C follow-up
- Setting
- Primary care clinic
- Patient
- Mrs. Hughes, 62, returns three months after empagliflozin was added to metformin.
- Read
- 4 min read
Before you walk in
The chart for today’s visit
Three-month diabetes management follow-up. This is what the doctor knows before the conversation starts.
Last visit
HbA1c was 8.6% three months ago. Empagliflozin 10mg daily was added to Metformin 1000mg BID. Home blood glucose log and lifestyle modifications were recommended.
Current medicines
- Metformin 1000 mg twice daily
- Empagliflozin 10 mg once daily
- Lisinopril 10 mg once daily
Previous plan
- Start empagliflozin 10 mg daily
- Monitor fasting and postprandial glucose
- Maintain foot care and hydration
- Repeat HbA1c in 3 months
New results and observations
- New HbA1c: 7.2% (improved)
- eGFR 78 mL/min/1.73m2
- Urine albumin-to-creatinine ratio normal
Today’s tasks
- Review glucose logs and HbA1c improvement
- Assess adherence and hypoglycemia frequency
- Check for urinary symptoms and hydration
- Perform annual diabetic foot examination
- Agree on ongoing glycaemic targets
Try it first
Say the doctor’s reply
Read the patient’s words, say your reply aloud, then reveal the model.
“I thought it meant my kidneys were starting to fail. Diabetes can do that, can't it?”
Explain the extra urination in plain English, using today’s kidney results.
Reveal the model reply
It can, and that's exactly why we check. Your kidney tests look healthy. Your eGFR, which measures how well your kidneys filter, is 78, and the urine test for protein is normal. The extra urination is how empagliflozin works. It helps your kidneys pass extra sugar out in the urine, and water goes with it. That's also why you've lost some weight, and it can cause that itching. At your kidney level, this medicine actually helps protect your kidneys and heart.
Model follow-up
Full transcript
- Doctor
Good morning, Mrs. Hughes. I'm Dr. Lee. It's been three months since we added empagliflozin to your metformin. Before I go through your results, what would you most like to cover today?
- Patient
Two things, really. My A1C came back at 7.2, so I was hoping I could cut down on the metformin. And I'm going to the bathroom a lot more, and I'm worried that means my kidneys are getting worse.
- Doctor
Those are both important, and I'll come back to each of them. Let me start with the good news. Three months ago, your A1C was 8.6 percent. Now it's 7.2. That's a big improvement. What have your home blood sugar readings been like?
- Patient
My fasting numbers are usually between 110 and 130 now.
- Doctor
That fits nicely with the A1C. How are you feeling overall compared with three months ago?
- Patient
Less tired, definitely. And I've lost about six or seven pounds without really trying.
- Doctor
That's great to hear. Most people miss a pill now and then, especially when their routine changes. How often do you think you miss the metformin or the empagliflozin?
- Patient
The metformin I take with meals, so I don't forget it. The empagliflozin, honestly, I skip on weekends when I'm traveling.
- Doctor
Thank you for telling me. That's a practical problem, and we can solve it together. First, let's talk about side effects. Apart from going to the bathroom more, have you noticed anything else, like more thirst, or itching or irritation in the genital area?
- Patient
Well, yes. Some mild itching down there. I didn't really want to bring it up.
- Doctor
I'm glad you did. Itching is a common side effect of this medicine, and it's treatable. I'd still like to examine you and check a urine sample today, to make sure there isn't an infection that needs its own treatment.
- Patient
Okay. It's mostly the itching and going to the bathroom more often.
- Doctor
Understood. Have you had any spells where you felt shaky, sweaty, or confused, as if your sugar was too low?
- Patient
No, nothing like that.
- Doctor
Any changes in your vision, any chest pain, or any sores on your feet that are slow to heal?
- Patient
No. My eyes are the same, no chest pain, and my feet seem fine.
- Doctor
Good. Now, your kidney worry. What have you been thinking the extra urination means?
- Patient
I thought it meant my kidneys were starting to fail. Diabetes can do that, can't it?
- Doctor
It can, and that's exactly why we check. Your kidney tests look healthy. Your eGFR, which measures how well your kidneys filter, is 78, and the urine test for protein is normal. The extra urination is how empagliflozin works. It helps your kidneys pass extra sugar out in the urine, and water goes with it. That's also why you've lost some weight, and it can cause that itching. At your kidney level, this medicine actually helps protect your kidneys and heart.
- Patient
Oh. So it's the medicine, not my kidneys failing.
- Doctor
Exactly. Now, about cutting down the metformin. I understand wanting fewer pills. Your A1C is 7.2 because both medicines are working together. If we cut one, your numbers would likely go back up. I'd suggest we keep both at the same doses and aim to keep your A1C around 7. How does that sound?
- Patient
I suppose that's fine, if it keeps me off insulin. I really don't want injections.
- Doctor
That makes sense, and taking both pills every day gives you the best chance of staying on pills. So let's make weekends easier. What do you always take with you when you travel?
- Patient
My phone, and my makeup bag.
- Doctor
Then how about keeping a small pill case with a few empagliflozin pills in your makeup bag, and setting a daily reminder on your phone?
- Patient
That would work. I can do that.
- Doctor
Great. For the itching, keep the area clean and dry, and drink enough water, especially when you travel. If the itching doesn't settle, or you get burning, a fever, or pain in your side, call us. And call us right away if you feel sick to your stomach, vomit, have belly pain, or feel unusually tired, even if your sugar reading looks normal. That can be a rare but serious problem with this medicine. Also, if you're sick and can't eat or drink normally, or you're scheduled for surgery, check with us first, because you may need to pause the empagliflozin for a few days.
- Patient
Even if my sugar is normal. And I check with you first if I'm sick or having surgery. Okay, I'll remember that.
- Doctor
Thank you. Today I'd also like to do your yearly foot check, and we'll repeat your A1C in three months. So I know I've explained things clearly, could you tell me the plan in your own words?
- Patient
Keep both pills the same, take the empagliflozin every day, even on weekends, with the pill case and a phone reminder. Keep things clean and drink water. Call if the itching gets worse or I get burning or a fever, and call right away if I feel sick or get stomach pain. Check with you first if I'm sick or having surgery. Foot check today, then another A1C in three months.
- Doctor
That's exactly right. Let's start with your feet.
Flow at a glance
The route through the visit
- Set the agenda before sharing results
- Compare the A1C and home readings with the last visit
- Ask about missed doses without blame
- Check side effects and diabetes red flags
- Answer the kidney worry with her own results
- Agree on the regimen and a practical fix
- Safety-net and teach-back
Reusable language
Phrases to take into your next follow-up
- “Before I go through your results, what would you most like to cover today?”
- Lets the patient’s agenda shape the visit before the numbers take over.
- “Most people miss a pill now and then, especially when their routine changes.”
- Normalizes missed doses so the patient can answer honestly.
- “What have you been thinking the extra urination means?”
- Asks for the patient’s own explanation before correcting it.
- “Your A1C is 7.2 because both medicines are working together.”
- Explains why stopping one drug would undo the improvement.
- “So I know I’ve explained things clearly, could you tell me the plan in your own words?”
- Teach-back that checks the explanation, not the patient.
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Editorial record
Tied to one reviewed case
This model uses a fictional Bedside English follow-up case as its source. The chart above is read directly from that case, and the page is checked against the same case and transcript fingerprints.
- American Diabetes Association — Standards of Care in Diabetes 2026
- KDIGO 2024 Clinical Practice Guideline for Diabetes Management in CKD
Editorial update: